Managing Challenging Behaviour in The Library
School, College, University and Public Libraries
Student disruption in the Library is not a new phenomenon but, with the increase in courses delivered through resource-based learning and the introduction of more flexible learning programmes, it is an issue of increasing priority, especially for library support staff who may have had no formal teacher training.
Common problems include overcrowding at lunch and break times, arrogance from students (you’re not a teacher so ...), 'pack' behaviour from groups of students, students who won’t put away mobile phones/vacate computers, act a little more quietly when asked and/or those who decide it would be good fun to take out their frustrations on the library staff because they've just had a lesson that didn't go so well.
This course will explore the dichotomy between what staff and what students need. It includes tips for simple changes that can bring these needs closer together to minimise disruption. It helps develop techniques and strategies for coping with and supporting 'difficult' students, to achieve a win-win situation.
It is a highly practical interactive course for library or for other support staff, who wish to develop their student-management skills further. It will also provide an opportunity for participants to compare different techniques in dealing with challenging pupils and it considers which approaches work best in differing situations.
This workshop is for all those who take responsibility for working in/managing the library or learning centre, or those who support students in non-classroom settings. This includes representatives from:
- Public Libraries
- Independent Learning Providers
- Group and Club Leaders
'Gives you new points of view and techniques on how to manage behaviour.'
Supervisory Library, Stockport College
'An excellent day with time to reflect on good practice.'
Head of Customer, University of Bradford
'Interesting introduction to transactional analysis, that could be put to use in real life.'
Library Assistant, Greenhead College
'It will help to understand the dynamics behind conflict situations.'
Head of Facilities Management, Newcastle-under-Lyme College
'Fatastic and essential course. Empowering!'
Assistant Librarian, Broadoak School
Aims and Objectives
This fast-paced and exciting one-day workshop enables participants to understand better
- the differences in needs and expectations between Students and Staff
- what an 'effective balance' looks like and how to achieve it
- how to create guidelines for behaviour in the library
- how our responses can change the way others behave
- how to cope with anger – ours and other people’s
- strategies for controlling physical and non-physical aggression
- behaviour management strategies that work
This workshop is divided into 6 separate but related sessions
1. What do we want?
- What do the students want from us and what do we want from students?
- How realistic is this?
- What are aiming to achieve?
- How do we get the environment we want?
- Effective guidelines for behaviour in the library
2. The four goals of misbehaviour and strategies to cope with it
- Attention seeking
- Power seeking
- Revenge seeking
- Display of inadequacy
3. Changing others’ responses by changing our own
- Introduction to transactional analysis – the ego states
- Complementary and crossed transactions
- Fielding insulting, abusive and critical remarks
4. Anger and aggression management
- Handling our own anger and that of others
- Handling physical and non-physical aggression
5. Introduction to assertiveness – some techniques that work
- Definition of passivity, aggression, assertiveness and our rights as human beings
- The bill of rights
- How to say no
- The broken record technique
- Handling manipulation
6. Action Planning – what will I try first?
Learning Styles Used
The course is interactive; it includes formal input, group work and lots of opportunities to practise new strategies. There will be minimal theoretical input although all strategies come from a sound research basis. Staff will be encouraged to discuss issues, share good practice and try out techniques in a safe, supportive environment.
Internal Staff Training and Development
This training workshop, along with most of our other best practice training workshops, can be delivered as an internal training course at your premises. Even with groups as small as 6-8 delegates, the course fees per person for internal training workshops can be lower than for open events. The potential savings are even greater, if the travel time and the travel costs of the delegates are included.
Running training workshops internally is very convenient and it allows the participants to explore how key issues will impact on them and their organization. Then as a team they can begin to agree upon a development action plan, with priorities. This approach is favoured by many of our clients as it combines a high quality service with excellent value for money and is a highly effective route for staff development.
Related Challenging Behaviour Workshops
- Combating Bullying & Harassment
- Managing Challenging Behaviour
- Managing Challenging Behaviour during visits by schools and groups
- Managing Challenging Behaviour in The Library
Certificates of Professional Development.
This course is recognised for CPD purposes by most professional institutes and associations including the Law Society, the CIM, the CMI, the ICAEW, the Institute of Learning and the CIPD. Formal Certificates of Professional Development will be issued by email to participants who successfully complete this course. These certificates will enable participants to evidence the update of their CPD records. The workshop will consider how to best apply the knowledge gained by the delegates upon their return to the workplace. This element of the programme is designed to maximise the benefits of attending and enable participants to make valued judgments when recording CPD activities