Introduction to First Line Management

There are no open events scheduled for this topic. It may be run as an open event again in the future. Alternatively, we can run it as a bespoke internal event for your organisation.


The role of the first-line manager is arguably one of the most important tasks in any organisation or business.  Getting the best out of staff, often in circumstances where time and resources are limited, is a demanding task for all managers but for those new to management, with limited experience of managing people, the challenges are even more daunting.

The right training and support significantly improves success.

This one day workshop enables participants to increase their understanding of the confidence, competences and approaches that underpin effective management and in so doing, demonstrates what attributes and actions they need to deliver high performance.  This includes guidance and direction on how to plan and manage their personal development as well as the professional changes involved when taking on such a vital role.

The workshop can be seen as a first step to more effective management and is considered essential for anyone who is new to first-line management, hopes to take on a management role in the near future or simply wishes to start improving their management capability. 

Aims and Objectives

The aim of this workshop is to build confidence and competence, enabling participants to gain a deeper understanding of their role within the business, whilst simultaneously helping them to develop of the skills necessary to plan and manage the transition to effective first-line manager.

Participants will receive helpful personal feedback from the course tutor on their strengths and development priorities enabling engagement in a process of continuous development

By the end of the course participants will be better able to

In working towards the above aims, participants will:

Delegate Feedback

'An inspirational trainer, who is very knowledgable. He makes you think about your practice and made me think about the changes to become a more effective manager.'
Centre Delivery Lead, Northamptonshire Healthcare Foundation Trust

'Excellent facilitator, fun content and informative.'
Delivery Lead, Sure Start, NHS

Excellent, so pleased I attended todays training, I have found it extremely beneficial & will use the training in my role.'
Volunteer Co-ordinator, NCBA

'Enjoyed very much and found it very empowering as an up and coming Manager/Deputy Manager - hopefully!'
Senior Career, Alba Rosse

For Whom

This 1 day workshop is designed for first-line managers and those staff expected to manage, supervise or direct others. This includes team leaders, Heads of Year/House, verifiers and department/section managers.

This workshop may also be of interest to experienced managers, trainers and staff development professionals who are tasked with training, mentoring and/or supporting first-line management, as the workshop provides both a good reminder of the challenges those new to the role face as well as possible solutions.  The workshop acts as a prospective template for follow-on internal CPD training for first-line managers.


Organisational success through people

Understanding your organisation and staff at work

Dealing with Management issue

Developing a Personal Management Style

Action Planning


Internal Staff Training and Development

This training workshop, along with most of our other best practice training workshops, can be delivered as an internal training course at your premises. Even with groups as small as 6-8 delegates, the course fees per person for internal training workshops can be lower than for open events. The potential savings are even greater, if the travel time and the travel costs of the delegates are included.

Running training workshops internally is very convenient and it allows the participants to explore how key issues will impact on them and their organization. Then as a team they can begin to agree upon a development action plan, with priorities. This approach is favoured by many of our clients as it combines a high quality service with excellent value for money and is a highly effective route for staff development.

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Related Management Training Workshops

Certificates of Professional Development.

This course is recognised for CPD purposes by most professional institutes and associations including the Law Society, the CIM, the CMI, the ICAEW, the Institute of Learning and the CIPD. Formal Certificates of Professional Development will be issued by email to participants who successfully complete this course. These certificates will enable participants to evidence the update of their CPD records. The workshop will consider how to best apply the knowledge gained by the delegates upon their return to the workplace. This element of the programme is designed to maximise the benefits of attending and enable participants to make valued judgments when recording CPD activities