Developing Subcontractor Performance - Improving Quality and Success Rates
Lead providers, consortia partnerships and subcontracted provision are increasingly common approaches for the management and delivery of funded training with the FE & Skills Sector. In these situations the lead provider is held responsible, during Ofsted inspection and funding body performance review, for the delivery of improvements in learner success and achievement rates. The lead provider/contract holder is also responsible for programme delivery quality within its partner and subcontractor base.
Poor subcontractor performance can have very significant consequences for a contract holder, even where internally managed delivery is performing to a good standard. The same is true in consortia arrangements with a minority of poorly performing providers. Poor or under-performing subcontractors or partners, also suggests a failure of the lead partner / contract holder, to support and develop the quality of the subcontracted provision. Where this is the case, it will have implications for judgements on the effectiveness of overall quality assurance and improvement arrangements, and by inference the effectiveness of leadership and management.
This workshop has been designed to look at all key aspects of subcontractor/partner management and identify what effective practice, in a range of contexts, looks like. In simple terms this workshop explores and demonstrates the types of management systems and processes lead providers need to adopt with their subcontractors if they are to manage performance effectively.
This intense and highly interactive workshop has been designed for operational managers within further education learning and training organisations, especially lead providers, with responsibility for, but limited experience in, improving subcontractor or consortia partner performance.
It will also be relevant to Quality Assurance and Improvement Managers, and staff who are likely to take up subcontractor monitoring or a wider quality role in the near future.
The aim of the workshop is to help participants to
- improve the effectiveness of the subcontracting arrangements employed by their organisations
- help ensure very good or better subcontractor and partner delivery process quality
- help ensure very good or better learner success and timely success rates
As a result of attending this workshop participants will be able to describe and explain the following clearly:
- Effective subcontractor performance monitoring and management systems
- Different approaches to subcontractor management
- The differing rationale behind various approaches to subcontractor management
- Effective practice in recruitment and selection of subcontractors
- Different types of contracting documentation and what purposes they serve
- How to ensure subcontractor quality improvement happens
- How to ensure effective subcontractor self assessment
- The key aspects of well developed support systems to facilitate subcontractor development
- The benefits of encouraging cooperation between subcontractors to enhance delivery quality
The workshop content falls into three themes:
- Ensuring Robust Foundations
- Managing Performance
- Growing Quality
Ensuring Robust Foundations
- Key Approaches to subcontract management – the options
- Clarity of contractor purpose for engaging in subcontracting.
- The spectrum of subcontractor management styles from simple purchase relationships to highly developed partnership approaches and the relative merits of each.
- Different types of subcontracting, partnership, consortium structures and the relative merits of each
- Types of contracting agreement and considerations for each
- What agreements need to be included and why.
- Subcontracting to larger/smaller organisations and the different issues involved.
- Performance targets –different types and the rationale for the difference.
- Selection criteria, sourcing and developing new subcontractors.
- Developing appropriate selection criteria.
- Developing a transparent and effective selection process.
- Seeking out and supporting the development of new partners
- Implications for Existing Subcontractor Provision
- What to manage, when and how:
- Using Risk Assessment to ensure effective and prioritised management
- Developing effective management systems and processes.
- Audits and auditing practice including qualitative and compliance audits.
- The characteristics of effective performance reviewing practice.
- Agreeing and effective monitoring of measurable process quality, outcome Performance Targets and other review parameters
- Issues related to reward systems linked to quality
- Developing and supporting subcontractors:
- Developing and using a Learner Journey Process and Performance Data Monitoring Tool.
- Using diagnostic tools effectively to help partners identify the root causes of problems and develop solutions
- Ensuring quality improvement through:
- identification and sharing good practice
- creation of mechanisms, other than audits, through which GP can be identified and shared
- Developing subcontractor Self-assessment practice.
- Fostering cooperation between subcontractors.
Learning will be facilitated through the following:
- Interactive discussions
- Case study analysis
- Presentation of examples of good practice
- Group and individual problem solving exercises
- Tutor feedback to individuals
- Participants’ critical evaluation of their own systems
- The comparative analysis of the systems demonstrated in the workshop and the practices used by other workshop participants.
'Essential to be able to manage sub-contracting effectively.'
Sub Contracting & Partnership Co-ordinator, North East Worcestershire College
'It was excellent, informative and useful.'
Vice Principal of Corporate Services, Queen Alexandra College
'Valuable in providing ideas to add to your tool kit e.g. auditing and ideas for improved contractor performance monitoring.'
Quality Manager for IV & Subcontracts
'Excellent - all handouts and feedback notes excellent. Very useful and thought provoking.'
Learner and Employer Voice Manager
Internal Staff Training and Development
This training workshop, along with most of our other best practice training workshops, can be delivered as an internal training course at your premises. Even with groups as small as 6-8 delegates, the course fees per person for internal training workshops can be lower than for open events. The potential savings are even greater, if the travel time and the travel costs of the delegates are included.
Running training workshops internally is very convenient and it allows the participants to explore how key issues will impact on them and their organization. Then as a team they can begin to agree upon a development action plan, with priorities. This approach is favoured by many of our clients as it combines a high quality service with excellent value for money and is a highly effective route for staff development.
Related Quality Improvement Workshops
- Developing Subcontractor Performance - Improving Quality and Success Rates
- Getting Quality Assurance Right (FE & Skills)
- Optimising the Use of Good Practice
- Quality Auditing the Learning Journey
- The Journey to Grade 1 - Outstanding
Certificates of Professional Development.
This course is recognised for CPD purposes by most professional institutes and associations including the Law Society, the CIM, the CMI, the ICAEW, the Institute of Learning and the CIPD. Formal Certificates of Professional Development will be issued by email to participants who successfully complete this course. These certificates will enable participants to evidence the update of their CPD records. The workshop will consider how to best apply the knowledge gained by the delegates upon their return to the workplace. This element of the programme is designed to maximise the benefits of attending and enable participants to make valued judgments when recording CPD activities