Getting Quality Assurance Right (FE & Skills)
Improving the Effectiveness of Quality Audit & Quality Improvement
Under-performing Quality Assurance (QA) and Quality Improvement (QI) arrangements are a continuing feature in Inspection Reports. For providers to be successful during inspection, performance review and contract renewal their QA and QI systems need to be robust enough to ensure that all aspects of programme delivery work effectively and produce the required results. They also need to be structured and implemented in a way that enables the organisation to continually improve performance. Effective Quality systems are therefore pivotal to success.
This workshop explores what an effective and robust QA and QI system looks like, how it should operate, and the results it should deliver. Delegates will explore common problems and issues and discuss ways to overcome them, in ways that improves performance. The workshop is delivered in a way that enables delegates to identify specific action they can take after the workshop, which will enhance the quality assurance and improvement arrangements in their organisation.
'Extremely useful! Would definitely recommend.'
Quality Manager, Derwentshire College
'Good opportunity to share experiences and ideas and discuss DQ and QI. I really liked the short recap sessions throughout the day.'
Assistant Principal, SFX College
'Good course which explains the basics of quality assurance and the components of a QMS in an organisation. Solid foundation for future training & development in this area.'
Progression Manager, Tomorrow's People
'Very interactive, good opportunity to discuss things from your organisation's perspective - very useful.'
This intense and highly interactive workshop has been designed for managers in education and training organisations who have responsibility for quality assurance / improvement, and those with broader responsibility for managing organisational performance. It will be particularly useful to managers who are new into the QA / QI Manager / Co-ordinator role, and those who expect to be in such roles in the near future.
Aims and Outcomes
The aim of this workshop is to help participants develop a clearer focus on the action they need to take to improve the effectiveness of quality arrangements in their organisations.
As a result of attending this workshop participants should be able to describe and explain:
- the fundamentals of, and rationale for, quality assurance and improvement
- the components of an effective and robust QA and QI system
- what constitutes good practice
- the function of a QA Cycle within a QA and QI system.
- the Key Processes and their importance within a QA system
- how to measure the effectiveness of a QA/QI system and the processes it regulates
- common QA and QI system deficiencies and how to address them.
This workshop focuses on 6 key areas and explores good practice examples in each.
1. QA and QI fundamentals and rationale – ensuring sound foundations
- The challenges posed by the common inspection framework
- The importance of the learner journey and related processes
- The goals and targets for effective QA and QI
- Gaining commitment to high quality processes from all involved in programme delivery
- The dangers of using ‘Ofsted will get us’ threat approach, even if indirectly, to get staff to deliver high standards
- Why Quality needs to be rooted in the organisation’s vision and mission statements
2. The function of a QA Cycle within a QA and QI system
- The purpose and benefits of a Quality Cycle
- What a good one looks like
- Making Quality Cycles accessible to all those involved with them
- Improving ownership of content
3. Key Processes and their importance within a QA and QI system
- Understanding the Key Process
- Why they are necessary
- What they look like
4. The components of an effective and robust QA and QI system
- The importance of being able to communicate accurately and succinctly what the organisation’s QA and QI system looks like
- Communication methods
- The components of an effective system
- Which components are important and why
- The relationships between the different components in the system
5. Measuring the effectiveness of a QA and QI system & the processes it regulates
- Measuring the effectiveness of a QA and QI system in statistical terms
- Measuring the quality of each learner journey process in statistical terms
- What the measures tell us
6. Common problems and issues
This topic will explore and identify ways to address a range of common problems such as:
- Lack of consistency in the quality of learner journey process delivery
- Limited commitment to quality improvement amongst busy line managers
- Significant amounts of measuring but little effective improvement action
- Inconsistent understanding amongst staff regarding what good and better looks like
Learning will be facilitated through:
- tutor feedback to individuals
- participants’ critical evaluation of their organisation’s quality assurance arrangements
- group and individual problem solving exercise
- comparative analysis of the quality assurance and improvement approaches demonstrated in the workshop, with the experience and arrangements used by other workshop participants’ organisations.