Writing the QA Manual
This workshop provides highly practical support with the design and writing of Quality Assurance Policies and Procedures. Delegates explore the key principles of effective QA systems, Inpsection requirements and proven good practice. Relating this to sample policies, procedures and process delegates refine and create draft policies and process identified as priorities for their own organisations.
This very practical workshop was originally designed for managers with responsibility for QA of Adult and Community Learning (ACL) provision. This included people who work for LEAs and those employed in ACL institutions or FE colleges. The content will be relevant both to those who are directly involved in QA management, and people whose main responsibilities are to manage sub-contracted provision.
We now offer this course to all sectors of the learning community but as content varies substantially from one sector to another it is important that the workshop running relates to delegates specific areas of responsibility. A workshop targeted at WBL is unsuitable for ACL and vice versa.
This is equally true of where the workshops are run as an internal events although it is possible to deliver some elements cross sector and allow participants to “drop in” on the sector specific topics.
Aims and Objectives
To help delegates review and improve the effectiveness of their ACL quality assurance management systems, including the documentation necessary to implement their systems
As a result of attending this workshop delegates will:
- Understand the components an effective quality assurance management system (QMS)
- Understand the operational relationships between each of the components
- Have produced from good practice templates:
- a QA policy identifying all relevant key processes and roles and responsibilities
- a QA strategy statement identifying how the policy will be implemented and a QMS overview
- process flow charts for all key processes and procedures specifications
- outline or completed work instructions, including tools such as a Tutor Observation recording documentation, for procedures in each key process
- a comprehensive QA audit schedule
There are two key themes to this workshop.
- The first is concerned with responding effectively to the requirements of the ALI in relation to the management of quality assurance.
- The second theme is concerned with developing a quality assurance management system, and the documentation required to make the system work, that delivers specific value to the organisation
The workshop has been designed to accommodate the individual needs of people coming from different situations. Whilst benefiting from the discussions with other delegates on their approach to QMS, and expert inputs from the tutor, participants will also work extensively on developing their own systems during the workshop.